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Privacy Policy

Effective Date: July 9, 2026

At Waterworks, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.waterworks.co.in, request our services, or communicate with us regarding swimming pool construction, renovation, maintenance, equipment, and related solutions.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

• Request a quotation or consultation
• Fill out a contact or inquiry form
• Call, email, or WhatsApp us
• Subscribe to our newsletter
• Schedule a site visit
• Request maintenance or after-sales support

This information may include:

• Full Name
• Phone Number
• Email Address
• Company Name (if applicable)
• Property Address or Project Location
• City and State
• Project specifications and requirements
• Budget and preferred timeline
• Any additional information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP Address
• Browser and device information
• Operating system
• Pages visited
• Time spent on the website
• Clickstream data
• Referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Respond to inquiries and consultation requests
• Prepare project estimates and quotations
• Design, construct, renovate, and maintain swimming pools
• Recommend suitable pool equipment and accessories
• Schedule site inspections and project meetings
• Process customer requests and provide after-sales support
• Improve our products, services, and website performance
• Send project updates and service-related communications
• Share promotional offers, maintenance packages, and company updates (where permitted)
• Comply with legal obligations
• Protect our business from fraud and unauthorized activities

3. Project Information

During the course of a project, we may collect technical information relating to your property, including:

• Site measurements
• Layout drawings
• Construction photographs
• Installation details
• Equipment specifications
• Maintenance history

This information is collected solely for project planning, execution, warranty support, and future maintenance.

With your permission, photographs of completed projects may be displayed on our website, brochures, or social media platforms. Personal information such as your name, address, or contact details will never be published without your written consent.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyze visitor behavior
• Measure website performance
• Enhance user experience
• Support advertising and remarketing campaigns

You may disable cookies through your browser settings. Please note that certain website features may not function properly if cookies are disabled.

5. Analytics and Advertising

We may use trusted third-party services including:

• Google Analytics
• Google Ads
• Meta Pixel (Facebook & Instagram)
• Google Tag Manager
• Other analytics and marketing platforms

These services help us analyze website traffic, improve user experience, and measure advertising performance. These providers may collect anonymous information in accordance with their own privacy policies.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only when necessary with:

• Authorized employees and project managers
• Installation and maintenance teams
• Equipment manufacturers and suppliers
• Logistics and delivery partners
• Payment service providers
• Website hosting providers
• Marketing and analytics service providers
• Government authorities when legally required

7. Data Security

We implement appropriate administrative, technical, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your project
• Provide warranty and maintenance services
• Maintain customer support records
• Comply with legal, accounting, and tax obligations
• Resolve disputes

Once your information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent
• Object to certain processing activities
• Request information regarding how your data is processed

To exercise any of these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing any personal information.

11. Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from individuals under the age of 18.

12. International Data Transfers

If required for project execution, cloud storage, customer relationship management, or analytics services, your information may be processed on secure servers located outside India. Appropriate safeguards will be implemented in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal obligations. The latest version will always be published on this page with the updated effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Waterworks
Website: www.waterworks.co.in
Email: info@waterworks.co.in
Phone: +9198310 89844
Address: GD-148, Sector-III, Salt Lake City,
Kolkata-700106, West Bengal, India

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